Warranty Terms
At ZiioSmart, we offer a 3-month limited warranty on select products, valid from the date of delivery. This warranty covers any defects in materials or workmanship under normal usage conditions.
The warranty does not cover:
• Misuse or mishandling of the product
• Liquid or moisture damage
• Physical damage, wear and tear from regular use
• Unauthorized repairs, modifications, or tampering (including broken warranty seals)
• Accidental damage, lightning strikes, or natural disasters
• Electrical burns caused by power surges or voltage fluctuations
To maintain your warranty coverage, please retain the product’s serial number and original packaging. Avoid placing stickers, writing, or tape on the manufacturer’s box.
Note: Shipping charges may apply for warranty claims.
Returns & Replacements
You may return or exchange any product within 7 days of delivery—no explanation required. However, return shipping is the customer’s responsibility.
To be eligible for a return:
• The product must be unused and in original condition
• All original tags, manuals, warranty cards, accessories, and freebies must be included
• Items must be returned in their original, undamaged packaging. If an item was delivered with a secondary packaging layer (e.g., ZiioSmart or courier box), please return it the same way
• Do not apply tape, write on, or label the manufacturer’s box
If a returned item is found to be damaged, incomplete, or not in resaleable condition, ZiioSmart reserves the right to decline the return.
Refunds
Approved refunds will be processed within 3 working days after we receive and inspect the returned item.
Please note: Shipping fees are non-refundable.